Privacy Policy

Chinese General Hospital and Medical Center (CGHMC)
website https://cghmc.com.ph

Introduction

Welcome to the official website of the Chinese General Hospital and Medical Center (CGHMC). We are deeply committed to safeguarding your privacy and ensuring your personal data is handled with the utmost security and responsibility. This Privacy Notice outlines how we collect, use, disclose, and protect your personal information when you visit our website (https://cghmc.com.ph) or engage with our services, including as a job applicant or patient.

What Personal Data Do We Collect?

We collect personal data that you provide to us directly or indirectly through various interactions, including:

  • Contact Information: Name, email address, phone number, and postal address.
  • Medical Information: Medical history, diagnostic results, treatment information, and other health-related data.
  • Billing Information: Payment details, including credit card and banking information.
  • Technical Information: IP address, browser type, operating system, device type, and browsing behavior.
  • Communication Records: Details of your inquiries, feedback, and complaints.
  • Social Media Interactions: Posts and comments about your experiences with CGHMC on social media platforms.
  • Survey Responses: Feedback from customer surveys, promotions, and loyalty programs.
  • Verification Information: Copies of valid identification for verification purposes.

How Do We Use Your Personal Data?

Your personal data is used for various purposes, including but not limited to:

  • Medical Care and Treatment: To provide you with high-quality healthcare services.
  • Billing and Payment Processing: To manage billing, process payments, and handle financial transactions.
  • Compliance with Legal and Regulatory Requirements: To comply with laws, regulations, and government mandates.
  • Hospital Operations: Improve hospital operations, quality initiatives, and patient care.
  • Medical Research and Education: To conduct medical research and training programs.
  • Customer Experience Enhancement: To respond to inquiries, provide service-related information, and analyze customer preferences.
  • Account Management: To administer and update customer data, process payments, and verify identities.
  • Recruitment and Selection: To evaluate job applications, conduct interviews, and make hiring decisions.

Data Sharing and Disclosure

We may share your personal data with:

  • Healthcare Providers: To coordinate your care and treatment.
  • Insurance Companies: To process claims and payments.
  • Regulatory Bodies: To comply with legal and regulatory requirements.
  • Courts and Legal Authorities: To respond to subpoenas, court orders, or legal processes.
  • Third Parties: Under strict confidentiality agreements for the purposes mentioned above.

We do not share your personal data with third parties for their own commercial purposes without your consent.

Data Protection Measures

We implement various security measures to protect your personal data, including:

  • Data Anonymization: To ensure your data cannot be linked back to you.
  • Restricted Access: To limit access to your data to authorized personnel only.
  • Secure Storage: To store your data in secure environments.
  • Regular Audits: To conduct regular security audits and assessments.

Data Retention

Your personal data will be retained for as long as necessary to fulfill the purposes for which it was collected or as required by law. Afterward, your data will be securely disposed of or anonymized.

Your Rights Under the Data Privacy Act of 2012

As a data subject, you have several rights under the Data Privacy Act of 2012, including:

  • Right to Be Informed: How and why we collect your personal data.
  • Right to Access: A copy of your personal information.
  • Right to Object: To process your personal data.
  • Right to Erasure or Blocking: To request the deletion or blocking of your personal data.
  • Right to Rectify: To correct inaccuracies in your personal data.
  • Right to Data Portability: To obtain a copy of your data electronically.
  • Right to Damages: To claim compensation for damages due to inaccurate or unauthorized use of your data.
  • Right to File a Complaint: To file a complaint with the National Privacy Commission.

How to Contact Us

If you have any questions or concerns about this Privacy Notice or wish to exercise your rights, please get in touch with us at:

Data Privacy Office 

Chinese General Hospital and Medical Center (CGHMC) 

286 Blumentritt Road, Sta. Cruz, Manila, Philippines 

Email: dpo@cghmc.com.ph
Site: https://dpo.cghmc.com.ph

Updates to This Privacy Notice

We may update this Privacy Notice occasionally to reflect changes in our practices, legal requirements, or other legitimate purposes. Please check back periodically for any updates.

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